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About Us

 

What Our Customers Say About Us

Coill Tire Owner Management Company engaged the services of Open Agency Property Management in December 2020. I would be delighted to endorse and recommend them as a property management service provider to anyone searching for a premium quality service offering excellent value for money. Gary and Lorraine Walsh and their team at Open Agency are always pleasant, patient and a pleasure to deal with. They take pride in putting the OMC members first making a concerted effort to foster owner involvement in every OMC. They are always quick to respond and resolve any issues. They are customer focused and always follow through with their commitments. They are the type of service provider others in the business should be aspiring to in my opinion.

Coill Tire OMC, Doughiska Galway

Nicola Kavanagh – Chairperson of the Board of Directors/Homeowner

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For anyone living a property in a large apartment complex, it is essential that common areas are properly maintained to a very high standard and that sufficient funds are in place to facilitate this. I can highly recommend Open Agency as property management agents. Their field and office-based staff take huge personal pride in their work and consistently deliver on schedule in a friendly and highly efficient manner. In addition to overseeing routine maintenance tasks (e.g. cleaning, landscaping, refuse disposal, security arrangements, and adherence to House Rules), Open’s professionals can also be trusted with tackling the bigger challenges that may sometimes arise as a complex ages over time.

Mark – Director/ Homeowner
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We are delighted to have Open Agency Property Management as Property Managers of Clybaun Court. From the outset they have been a pleasure to deal with. They are extremely helpful at all times with nothing being too much trouble. What we like most is that Open Agency are above all customer focused and cost conscious, they give us confidence that our satisfaction is their main concern, which in our opinion is paramount. Open Agency are the future of property management.

Clybaun Court Management Company Limited

Pearse Divilly – Director/ Homeowner

When Open Agency took over the management of An Fiodan, there were issues that required addressing. Thanks to their experience and hard work they transformed the finances of our owners management company which has led to substantial improvements in our development. Their systematic approach, personal communication and dedication have been invaluable in making our estate one where residents are proud to live in. We would highly recommend Open Agency.

An Fiodan Owners Management Company

Claire Brennan – Director/ Homeowner

I am a director of two management companies one in Corofin and Claregalway. Open Agency manages these estates for us. I can only say their service is 100% professional and any issues are dealt with straight away. Gary will always promptly meet you on site with any problems to sort there and then. Kevin there caretaker is very approachable. I would recommend Open Agency to any business or housing estate to act as their Management company.

POM Hair Ltd – Riveroaks Shopping Centre

Pat O’Malley – Director/Business Owner

Open Agency are the managing agent for our property management company. Lorraine, Gary and the team gain your trust through openness, transparency and reliability and really go the extra step for their customers. We are always very impressed with their helpfulness, customer service, communication, and professionalism.

An Leac Lian Management Ltd – Barna

Frankie Leonard – Director/ Homeowner

Open Agency is a fresh and dynamic team, comprised of property managers, accountants, administrators and maintenance experts. We launched Open Agency in April 2012 and set about fulfilling the evolving needs of property owners in the thriving city of Galway. Since it’s launch, Open Agency has grown exponentially and we now manage a diverse range of developments nationwide, consisting of a combination of residential estates, apartment complexes as well as commercial outlets.

Open and it’s property managers are fully licensed by the Property Services Regulatory Authority (PSRA License No.: 002892)

Open Agency Fun Day

Our Mission

Our mission is to improve standards of service and professionalism, by implementing new and innovative ideas, whilst reducing management fees, thus providing vibrant, happier communities for all our customers.

Sometimes it’s not just the job you do… it’s how you get the job done.

Open Agency provides an open forum on all aspects of property management. Gathered from experience, we have collated a set of service formulae to ensure you get the service you expect, at a rate that is affordable.

Open Agency is turning property management on it’s head!

We challenge you to re-evaluate your expectations with regard to property management. At every opportunity, Open Agency engage in detailed consultation with residents and serving committees in setting out budgetary parameters. We work diligently to ensure we deliver on service and commitment for each and every company with whom we have an agreement.

Open & Transparent

Open Agency has no affiliation with any builder, developer or service provider.

We strive to empower residents and gain their trust through openness, trust and reliability. The element of reliability creates a symbiosis that binds and nurtures the working relationship between employer and employee.

Our customers, as our employers, have open access to all information regarding their Owners’ Management Company. Open Agency does not dictate to its customers – it is with detailed consultation with all residents’ and committees that service and budgetary parameters are set. There are no hidden agendas – we simply work to ensure our customers obtain the level of service they request.

Customer Service

It’s simple… At Open Agency we know that the customer is King!

For us, our pillars of service are:

Prompt Communication
If not immediately contactable, we have a 24 hour maximum response-time policy.

Professional Conduct
We treat all customer matters with consistency and discretion.

Taking The Extra Step
By providing added services such as online community noticeboards and DIY tips!

Helpfulness
Regardless of or ‘job description’ as managing agent, we will seek to help our customers wherever possible.

Listening
The key to solving any difficulty is gathering and understanding all the information.

Cope Galway

Community Spirit

Open Agency’s endeavour is to nurture and support community spirit. Imaginative and fun ideas for community events are always welcome. 

Ready for a Better Property Management Experience?

We would love to hear from you

 

Contact Us Today >>

For a better service, at a better rate